mrk_mastercard.gifI get a voicemail at my home with an automated message from my credit card company that my card has been compromised. They asked me to call an 800 number and dial a special pin. I followed the directions and it took me to a special automated prompt asking me if I give them permission to cancel my credit card and reissue a new one.

Of course, I selected the option to speak with a customer representative. Heck, you are telling me my credit card was compromised. It did say, in the automated message, that no attempts appeared to have been made by an individual to use my credit card fraudulently. But I wanted to know more.

The credit card representative told me that a merchant has compromised a bunch of credit cards and that my card was one of them. She then asked me for permission to cancel the card and reissue new ones. I said, yes, please. So now I cannot use my main credit card until I get a new one, possibly 5 – 7 business days. I guess it is better than potentially having charges on the card that were not mine.

I wonder if closing out a credit card and reopening it has any affect on one’s credit rating?

Anyway, it was cool that this was all pretty much automated. It was even cooler that it was fairly easy to speak with a real person, which I did do.

I also wonder which merchant compromised my card…

Website Comments

  1. michael webster

    You should phone the regular 800 number, or confirm with your local bank.

    How do you know that the scammers didn’t set up an 800 number in order to trick you into basically waiting for 5 days to report that your credit card has been compromised.

  2. Leon Schwartz

    I had this situation a few years ago. I got a call from a live agent. She asked if I had charged a huge amount of money in Tailand last week. When I answered “no”, she responded “I thought so. Your card has already been suspended, and you will have a new one within 3 business days.” I did, and I was very happy that they caught it.

    Credit card fraud is BIG business. I have a nice presentation on the science (and art) of CC fraud management.

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