My Verizon FiOS Router died last week, Verizon shipped me a new one overnight and I installed it last night. There was an issue where the router was not connecting to the Internet. I tried to kick it myself but I needed tech support.
I called Verizon last night on my main home phone. I was on hold for 30 minutes when I decided to try calling from my cell phone. I called via my cell phone and within a minute or two of hold time, a tech support representative answered. I told the support guy that I am still on hold for 30 minutes on my main line. Of course he had no response to that. There must have been a glitch in the phone support routing, which put me in some endless hold pattern. Who knows if anyone would have ever picked up.
That type of stuff upsets me. How can that happen!
Anyway, the issue was resolved after a hard reset, which I should of done myself. But since I am too tech savvy, I likely skipped some troubleshooting tips where I could have avoided calling anyone.
How the heck can I get in a hold line for 30 minutes and then call back and get an answer (while on hold on the other line) within minutes? I don’t get it!